VERDICT: A modern cross-media technical publishing solution – that at its centre is old-fashioned and in need of a major overhaul.

We live in a fast-changing, global, consumer society and just about every product, and minor product variation, needs to come with its own technical documentation...

An enhanced interface and support for Framemaker and multiple languages help give RoboHelp a new lease of life.

At one time producing online help was generally treated as an afterthought to the software development process and usually knocked up in Word using a few macros and Microsoft’s free compiler...

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VERDICT: Improved recording capabilities, richer design and interactivity and deeper integration with PowerPoint see Captivate build on existing strengths.

Adobe Captivate is a Flash-based solution for computer-based training (CBT). The use of Flash provides an immediate and massive advantage as it means that Captivate’s output is automatically viewable by anyone with the Flash player installed – roughly 98% of users with an internet connection...

VERDICT: Improved handling of single-source repurposing and new support for rich media and Unicode – but Framemaker is still crying out for a core overhaul.

Framemaker was one of the first DTP packages and this year celebrates its 21st birthday...